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Frequently asked questions

Version 1 · effective 29 July 2026

Development template. This text is a placeholder written for development. It has not been reviewed by a qualified lawyer and must be replaced before the platform takes real customers.

How long does delivery take?

Most bundles arrive within a minute. The order page shows each step until the network confirms.

What if I sent a bundle to the wrong number?

Delivered bundles can't be reversed by the network. Check the number carefully — we show which network it belongs to before you pay.

Can I withdraw my wallet balance?

Yes, to a mobile money or bank account you've added. Larger withdrawals are reviewed first.

Status of this document

This is a starting template. It has not been reviewed by a qualified lawyer. Replace it with reviewed text, then publish it through Legal and policies.

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